Hi, I'm struggling to find the right help so reaching out for some pointers or advice from others.
I've been a Skyq subscriber for 10 years and last year I clicked on an email that extended my contracts, I wasn't well at the time but I did reply to the confirmation email straight away after I realised it extended my contract but sky advisors tell me I can't cancel in writing only by phone.
I mentioned I wasn't well at the time when that happened and just a couple of months later I suffered multiple strokes and have been on sickness leave but my sick pay has not run out and my latest sick note runs until dec31st.
I've just paid my current bill but that is the last time I will be able to afford £99 a month until I am well enough to return to work. I asked an advisor if my only choice was to let things play out, miss my payments, account suspended, eventually debt collection letters for the early termination which I still won't be able to afford. I have all my hospital and doctors letters supporting my claim but was told yeah you ll have to go through that sorry. It's so stressful and after all these years you would think they would understand things like changes to life and work due to ill health. I'm early 50's and wasn't in ill health before the last 12 months.
anyone managed to sort this with sky without owing even more money.
