Received notification saying my equipment needs to be returned which I have already done

[Ant+Wilson]

I have received a notification informing me that I need to return my Sky equipment otherwise I will be charged, when I have in fact got an email notification saying that the Sky equipment is on its way back.  I hope the notifications have just crossed but I still would like a confirmation that the equipment is actually received and I am not going to incur any charges.

[Daniel0210]

@Ant+Wilson 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.