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Discussion topic: Received an email from Sky but I’m unsure of the authenticity

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This message was authored by TheMartian22 This message was authored by: TheMartian22

Received an email from Sky but I’m unsure of the authenticity

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Received this email from this address.  This isn't from sky is it??? 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Received an email from Sky but I’m unsure of the authenticity

Posted by a Superuser, not a Sky employee. Find out more

Yes, looks genuine to me.

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Received an email from Sky but I’m unsure of the authenticity

Posted by a Superuser, not a Sky employee. Find out more

Is the Direct Debit or other auto payement option set up correctly?
If you visits MySky are the bills being paid? 

If yes to both then the email may not be genuine.

Virginia.
I don’t work for Sky.
TheMartian22
Topic Author
This message was authored by TheMartian22 This message was authored by: TheMartian22

Re: Received an email from Sky but I’m unsure of the authenticity

Yup all set up correctly and in place. 

I think it's very much a scam email but the address is very close to a real

sky email. Some people may fall for the scam. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Received an email from Sky but I’m unsure of the authenticity

Posted by a Superuser, not a Sky employee. Find out more

I still believe the email to be genuine. It will have been generated automatically though conceivably incorrectly. Hopefully there won't be any further automated action.

TheMartian22
Topic Author
This message was authored by TheMartian22 This message was authored by: TheMartian22

Re: Received an email from Sky but I’m unsure of the authenticity

Called sky and they confirmed it wasn't sent by them  Everything g set up and in place as it should be. 

the advisor I spoke to wasn't too sure about the email address which isn't great but at least I know it wasn't sky generated email. 

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