Discussion topic: Receive a bill amount
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Message posted on 14 Dec 2024 10:27 PM
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Receive a bill amount
Hi team, I cancelled my services with SKY and I would like to know how I can receive an amount I have on my bill.
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Message posted on 14 Dec 2024 10:32 PM
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Re: Receive a bill amount
When were your services with Sky cancelled and do you now see a credit on your account ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 14 Dec 2024 10:35 PM
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Re: Receive a bill amount
I have a credit in my account that before cancelling I was informed that this amount would be credited to my bank in 5 to 7 days but it's been a month and so far nothing to enter this amount.
Message posted on 15 Dec 2024 12:29 AM
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Re: Receive a bill amount
@Roseli To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Dec 2024 11:58 AM
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Re: Receive a bill amount
Hi there! Thank you for escalating this. We have sent an invite to @Roseli.
Message posted on 16 Dec 2024 12:46 AM
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Re: Receive a bill amount
Thank you, I'm waiting for the credit, I appreciate the agility of the service.
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