Reactivate

[Shirlb]

I tried to get this resolved for 3 days can not get through to an advisor to discuss I got through to billing advisor was asked to pay a certain amount which I have to get reactivated please can I have sky TV reinstated Kind regards

[GD1]

@Shirlb  You're not contacting Sky Customer Services by posting hete, we can tell you that Sky won't normally reinstate service until the full amount outstanding is paid and a direct debit setup up.

Sky's billing system will automatically restrict service when payments are overdue and can't be overridden by an advisor.

[Daniel0210]

@Shirlb 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. As stated by @GD1 Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

---

@Shirlb wrote:
I got through to billing advisor was asked to pay a certain amount 

---

@Shirlb 

You might have been misinformed because if your services have been restricted you need to pay the bill in full before your services will be restored.

[Daniel0210]

@Shirlb 

Your duplicate thread /posts have been removed as you've received the correct advice on this one. Follow the advice above.