how do you talk to sky agents online ?

[Karenc1]

I have part paid my bill due illness it tells me to part pay to reinstate I have done this but can't get through to anyone to reinstate my mobile and I need it as I have had a stroke

[Daniel0210]

@Karenc1 

I have moved your post as it's nothing to do with a broadband issue.

It's normally a full payment that is required. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/