Returning old sky q box

[janrs]

I returned my sky Q box last month and even got a message thanking me. Then today I get an email and text saying they have still not received the equipment 

[caesarome]

@janrs 

Do you still have the proof of posting ?

[janrs]

Yes I do thankfully 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[janrs]

Thanks for that, you have been very helpful 

[Greenfingers001]

Thanks for escalating this. We’ve sent @janrs an invite to chat.

[Addie15 · Accepted solution]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.