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[MohammedWajid]

Furious and Disgusted – 9 Years of Loyalty Means NOTHING to Sky

I’ve been a Sky customer for 9 years, and I am absolutely FURIOUS with how I’ve been treated. After nearly a decade of paying my bills on time and staying loyal, Sky has shown me that loyalty means absolutely nothing to them.

The service has become a joke — constant outages, ridiculous price increases, and customer service that’s completely useless. Every time I try to get help, I’m left on hold for ages, passed from one person to another, and end up with no solution at all. It’s like nobody at Sky actually cares about their customers anymore.

I’m sick and tired of being taken for granted. Nine years of loyalty, and this is how you repay your customers? It’s insulting. Sky used to be a great company — now it’s all about squeezing every last penny while giving the bare minimum in return.

I’m done. After nearly a decade of sticking with you, Sky, you should be ashamed of how you treat long-term customers

[Daniel0210]

@MohammedWajid 

You do realise you. aren’t communicating with Sky by posting on here? This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

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@MohammedWajid wrote:

ridiculous price increases

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The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.