Discussion topic: REFUND - NEW ADDRESS - HELP
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Message posted on 28 Jul 2025 02:56 PM
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REFUND - NEW ADDRESS - HELP
I received an email with a refund - called and put in my account number, but they're sending the cheque to my old address. What do I do?
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Message posted on 28 Jul 2025 03:40 PM
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Re: REFUND - NEW ADDRESS - HELP
Call again and ask them to send it to the correct address?
Message posted on 28 Jul 2025 03:53 PM
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Re: REFUND - NEW ADDRESS - HELP
It was one of those automated recordings - no option to speak to a person to discuss.
Message posted on 28 Jul 2025 03:59 PM
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Re: REFUND - NEW ADDRESS - HELP
Try saying nothing when asked any questions by the bot and reman on the line.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 28 Jul 2025 04:21 PM
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Re: REFUND - NEW ADDRESS - HELP
@CF13 wrote:
It was one of those automated recordings - no option to speak to a person to discuss.
Call the general customer services number which you can find via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home
Message posted on 28 Jul 2025 05:34 PM
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Re: REFUND - NEW ADDRESS - HELP
Thank you - I couldn't find their number anywhere and it was driving me mad!
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