Price

[lady2006]

Why do I get charged £48 for gigafast when new customers only pay £28?

[Me134]

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@lady2006 wrote:

Why do I get charged £48 for gigafast when new customers only pay £28?

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We're only other customers here I'm afraid, but if you're still in minimum term then that will be the price you agreed to plus any annual rises. You would have been on a 'new customer deal' when you first signed up yourself. If you're out of minimum term then you're free to contact Sky and renegotiate or switch supplier. Phone or chat with Sky directly, either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

[Daniel0210]

@lady2006 

New customers are offered good discounts as an incentive to join. Most companies do this now. You probably took advantage of such a new customer deal when you first joined Sky.

If you can't negotiate an acceptable price for renewing then perhaps consider a move to an alternative provider, but when that deal nears its end you'll be in the same position with them, and will be able to rejoin Sky if you wish and take up any new customer deals available at that time.

Comcast do appear to prioritise getting new customers over retaining long standing ones. As other providers do this too it seems to be a common theme.