Price Protection Promise - then a price increase

[MattSky]

I took a new customer sky deal in September 2024 at £23 pm for TV and £13 pm for Internet on a 24 month "deal" with price protection.

I have just had an email with a notification of a price increase of £3 each for the services, so £6.

Checking my contract it makes provision under section 9.6 for a once a year price increase of 10%, so a maximum of £2.30 on the TV and £1.30 for broadband, not £6 or over 15%..

A number of calls to Sky and still getting a parroted response that "it's as per the T&C's" even though it's not.

Awaiting yet another call back.. 

Is anyone else having this merry go round on what is a very basis point. 

TIA

[PandJ2020]

The allowed increase is on the list price of the subscriptions and not your net discounted amount. (So much higher than £2.30)

There was another thread a while back where they did offer 'price protection' for signature but not sure if applies here.  (Normal price protection is for the first 60 days of a new contract only)

I believe you can leave broadband penalty free though.

[TimmyBGood]

@MattSky 

As @PandJ2020 indicates, 'price protection' applies for around two months, so has long since ended for a contract started last September.  It's really only relevant between February and April in any particular calendar year 

[CGG]

I have just had the same conversation, my Sky signature package went form £25 after discount to nearly £33 and overall increase of £7.  After 24+ years it is sadly time to reconsider my association with Sky when my contract ends.

Apparently I have Sky protection which was at£6 and then reduced to £3.

When questioned further, the advisor Connor could not  advise why I had not been sent new terms and conditions for the changes to the price protection, then advised however we have reduced the  price increase from £7 to £3.

If I could change my contract now I would and go to BT as they have a 150 full fibre deal with telephone at £34 which is what I currently pay for Sky Ultrafast 150.