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Discussion topic: Previous broadband supplier cancellation
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This message was authored by: Jazz12
Message posted on 08 Jun 2026 10:25 AM
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Previous broadband supplier cancellation
Hi, Just wondering as I can't get through to a real person to speak with in Sky... I had thought a new Internet provider was to cancel previous contracts for the customer - is this the case? Because I'm a new customer but I have been charged by Virgin Media (previous supplier) for the month now...
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 08 Jun 2026 10:29 AM
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Re: Previous broadband supplier cancellation
If you signed up either Sky and told them Virgin was your previous supplier then they should have cancelled broadband and talk but the switching service does not cover TV as that is your responsibility to cancel.
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