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Discussion topic: Previous broadband supplier cancellation

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This message was authored by: Jazz12

Previous broadband supplier cancellation

Hi, Just wondering as I can't get through to a real person to speak with in Sky... I had thought a new Internet provider was to cancel previous contracts for the customer - is this the case? Because I'm a new customer but I have been charged by Virgin Media (previous supplier) for the month now...
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This message was authored by: caesarome

Re: Previous broadband supplier cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Jazz12 

If you signed up either Sky and told them Virgin was your previous supplier then they should have cancelled broadband and talk but the switching service does not cover TV as that is your responsibility to cancel.

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