Pre paid bills

[jimjam2001]

Every month on my pay day I pre pay all my bills. For the past 2 months this date has been close to my direct debit date. I couldn't understand why it stated my January bill was outstanding, I just put it down to movies  being bought over Christmas. It wasn't until yesterday after receiving a msg to say my direct debit had failed that I searched my transactions and there is no record of sky payments but I know I paid it last Friday and the previous month and in both occasions I had that amount back in my account. Why is this happening? I pay all my bill every 4 weeks and Sky are the only ones to do this? 

[PandJ2020]

---

@jimjam2001 wrote:

Why is this happening? I pay all my bill every 4 weeks and Sky are the only ones to do this? 

---

Because you shouldn't manually pay.  Let the automated collection take the outstanding amount as making manual payments doesn't always work as you'd like.

[Daniel0210]

@jimjam2001 

The totally unnecessary manual payments are going towards the following months bill so should be showing as a credit on your Sky account. The T's and C's you read and agreed to state you should have a direct debit or continuous card payment in place so leave that to do its job.