Postcode not recognised

[Laura490]

Hi, I cancelled sky and have rejoined sky.   I changed the email so I could set up the new account but now I'm stuck in a loop where is says postcode not recognised.    Can't contact anyone without being able to log into mysky so stuck in purgatory.

[caesarome]

---

@Laura490 wrote:

Hi, I cancelled sky and have rejoined sky. 

---

@Laura490 

How long were you away for and have you returned with the same services and account number ?

[Laura490]

They've made me do a new puck and everything so assume different account.  Same services though.   Thanks 

[caesarome]

@Laura490 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[_Claire]

Thanks for escalating this. We’ve sent @Laura490 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Laura490]

I can't see an invite to chat or any "bubble" to click 

[Me134]

---

@Laura490 wrote:

I can't see an invite to chat or any "bubble" to click 

---

Nothing in the bottom left?

[caesarome]

@Laura490 

Can you see it now ?