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Discussion topic: Phone returned

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Avatar for RosemaryW
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This message was authored by: RosemaryW

Message posted on ‎18 Aug 2026 04:01 PM

Phone returned

Hi , I sent my green phone back to you about 2 weeks after I got my sky blue one so why are you still charging me for it ? My phone bill is extremely high
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Avatar for MightyQuinn
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Superuser
This message was authored by: MightyQuinn

Message posted on ‎18 Aug 2026 04:04 PM

Re: Phone returned

Posted by a Superuser, not a Sky employee. Find out more
@RosemaryW wrote:
to you ... why are you

Hi @RosemaryW   Sorry, not us. Please see Welcome below for information about this public community forum.

Welcome to the Sky Community Forum

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎18 Aug 2026 04:05 PM

Re: Phone returned

Posted by a Superuser, not a Sky employee. Find out more

@RosemaryW 

Returned devices are taking more than 2 weeks to be processed so charging continues during that time. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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