Phone bill

[Ellie145]

My bill of £35 was paid on Friday 7th February and was due on the 9th (today) but I have had another payment of £35 come out of my bank just now so I have been charged my bill twice and would like it refunded 

[Daniel0210]

@Ellie145 

Payments aren't processed on Saturdays, Sundays or bank holidays as the banks are closed so the payment due on 9 February would be taken today (10th) at the earliest. 

Paying on the 7th manually was unnecessary and won't stop the automatic payment. 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.