Phone bill

[Imogen+Owen]

Why has my phone bill been made into 2? When I always always have money in my bank 
Not only does it make my credit bad but I always have money to pay and now rheir going to take double????

[Mark39]

Not sure what you mean by 'made into 2'? Do you mean you've got 2 bills this month? Tell us more.

[Imogen+Owen]

Yes I checked to see if my bill has came out and it said this account is restricted and I owe a bill of £58.

I don't understand how when their is always money on my bank so I've just tried to pay my £29 and it won't even let me 

[caesarome]

Why will it not let you, what does it say when you try to pay the bill ?

[Imogen+Owen]

Their a problem at the moment we are trying to fix it? 
but why haven't they took my bill

automatically Anyway? 
it's meant to come out 28th every month and they change it monthly 

it came out twice in may! 

I would like it to come out end of every month once with no hassle!! 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Imogen+Owen.

[Tom-W19]

Hi @Imogen+Owen 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.