Discussion topic: Phone bill not right
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Message posted on 13 Nov 2024 08:59 AM
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Phone bill not right
Hi there,
This morning my phone bill has come out and it's not what i expected, i called up sky about a double charge and after the call they took both charges off and one of the charges was in credit. I looked on my phone bill to see that the amount was £72.40 after the charges were taken off but sky has taken £74 out of my direct debit!!
Could someone help as i am confused into why this is
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Message posted on 13 Nov 2024 10:00 AM
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Re: Phone bill not right
Does what was taken match your online bill here:
https://www.sky.com/mobile-bill
If not was last months bill paid or was it carried over to this month ?
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If you need help please provide as much information as you can
Message posted on 13 Nov 2024 10:01 AM
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Re: Phone bill not right
We're just other customers here and cannot see your bills.
We can't provide much insight unless the circumstances are explained in more detail. Like is this a first bill? (Where the bill can cover a period longer than 1 month)
What do future bills show?
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