Person to speak to

[Ch101]

I'm supposed to stay connected to the 10th of Feb it was done in a previous discussion online I come home today and they've cut me how do I get through to a person as the virtual assistant can't seem to understand tia

[caesarome]

@Ch101 

Is this for broadband and if so are you cancelling or moving to a different network ?

[Ch101]

Yeah and TV 

[caesarome]

So was it TV or Broadband that your cancellation date was 10th February ?

[Ch101]

Yes it is 

[Mark39]

@Ch101 which!?

[Ch101]

Both mate 

[caesarome]

@Ch101 

For the TV give Sky a call and ask them why it has been cancelled 10 or so day early, whilst you can do the same with the broadband you might find that this will not be restored.

[Ch101]

No I don't wish to cancel I need to speak to a person about staying till my payday which they said they would do 

[Mark39]

@Ch101 I take it that means your bill is overdue. When should it have been paid? Restrictions are imposed automatically. 

[MightyQuinn]

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@Ch101 wrote:

No I don't wish to cancel I need to speak to a person about staying till my payday which they said they would do 

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Hi @Ch101   We all assumed that you had put in your notice to cancel and Sky had cut you off early. Unfortunately Sky don't do promises to pay.

[caesarome]

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@Ch101 wrote:

I'm supposed to stay connected to the 10th of Feb 

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If by this you were told Sky would not restrict your services then whatever you was told was incorrect as you have found as services will be be restricted if a bill hadn't been paid as you have found out. To get both restored you need to pay what you owe in full and setup your payment again.