Payments

[Carol14_]

Hi You say I have a balance to pay but you have took the payment of my card I originally paid with . Last mo th I paid twice . Stop taking it of the card as you owe me 23.00 from last month as I paid twice .

[Daniel0210]

@Carol14_ 
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

It sounds like you're making unnecessary manual payments? 

[MightyQuinn]

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@Carol14_ wrote:
You say

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Hi @Carol14_   Sorry, not us. Please see Welcome below.

[caesarome]

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@Carol14_ wrote:
Stop taking it of the card 

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You have agreed to Sky's terms and conditions that state you must have a regular payment setup so either a card or a direct debit, so if you haven't got a direct debit setup then Sky are within their rights to take it from your card so as they are you do not need to make any manual payments.