Payment

[Katebutterton]

I need that 55 pound back in my account as I have over paid

[Daniel0210]

@Katebutterton 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

@Katebutterton 

If you have made a manual payment then there is no need to be doing this as Sky will take it automatically from you each month via the payment details you have setup on your account.

For the £55 to be refunded do you see this as a credit on your account ?