Payment

[Joseph231]

what is going on! I have called up as said can I keep my old box and got told yes now I'm being charged for it! Where has £181 come from I can't even use my sky app

[caesarome]

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@Joseph231 wrote:

I have called up as said can I keep my old box and got told yes now I'm being charged for it! 

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Is your old box a Sky Q one ?

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@Joseph231 wrote:

Where has £181 come from 

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Is this a non return fee ?

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@Joseph231 wrote:

I can't even use my sky app

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Why not, what is happening. You can also view your bill here:

https://www.sky.com/bill/tv-broadband-talk

[DaveDrizen]

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@Joseph231 wrote:

what is going on! I have called up as said can I keep my old box and got told yes now I'm being charged for it! Where has £181 come from I can't even use my sky app

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Have you canceled Sky and did you have  Sky Q or Sky steam If so the box is are only on loan and have to be retuned at the end of your subscription otherwise Sky will charge you for them. If you had a older box like SkyHD or Sky+ these are yours  and you should contact Sky to ask why they charging you now.