Payment

[Kyle51]

My phone has been restricted and it also says the I owe 30 pounds for September but I paid this in the 12th earlier as it wasn't due till the 26th and I also have back statements to prove so 

[MightyQuinn]

Hi @Kyle51   There is not much we can do to help you, you need to contact Sky.

[Daniel0210]

@Kyle51 

Seems like you made an unnecessary early manual payment which may have gone towards a future bill leaving this bill unpaid.

Sky won’t reinstate services now until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/