The Sky billing system is fully automated so can't be overridden.
If you pay by direct debit and it fails Sky will try 10 working days later. If the second attempt fails services will be restricted. If you pay by a credit/debit card then Sky will usually tell you the payment has failed and give you a couple of days to make payment before services are restricted.
Once services are restricted they will only be reinstated once payment is received in full and a new payment method has been setup on your account.
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