Payment taken twice

[Aidan82653]

My bill didn't come out this month so I manually payed 70€ and then it took the payment a hour or 2 later 

the 70€ is showing as credit id like a refund if possible 

[Daniel0210]

@Aidan82653 
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky Ireland have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that. 

[Aidan82653]

Yes please I'd like to refund it it's showing the 70€ as credit in my account

[Daniel0210]

@Aidan82653 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Aidan82653]

Lovely thanks Daniel will I get a notification?

[Daniel0210]

@Aidan82653 

See paragraph two. 

[Aidan82653]

Still not sure if gotten the invite for private chat yet 

thanks Aidan 

[Daniel0210]

@Aidan82653 

One of the Messaging Team will update this thread when an invite has been sent. Nothing yet. 

[caesarome]

---

@Aidan82653 wrote:

Still not sure if gotten the invite for private chat yet 

thanks Aidan 

---

@Aidan82653 

I have alerted them again for you.

[Aidan82653]

Don't mean to be nagging but still nothing reply from sky 

thanks

[Daniel0210]

@Aidan82653 

I have escalated this again. If no invite is forthcoming I suggest you need to call Sky Ireland.