Payment taken twice

[Daniellemcl]

Hi Payment has been taken twice for my broadband I pay it manually every month but this time sky have taken the money again, I can see it's been credited but I want it refunded not put on to next months bill. 
Thank you.

[caesarome]

@Daniellemcl 

This is where you have gone wrong:

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@Daniellemcl wrote:

I pay it manually every month

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Because if you do pay it to close to your billing date then Sky will take ot via the payment method you have setup on your account so going forward you don't need to make manual payments.

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@Daniellemcl wrote:

I can see it's been credited but I want it refunded not put on to next months bill. 

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To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this. We’ve sent @Daniellemcl an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.