Payment taken despite cancellation

[JohnnyH70]

I cancelled my Sky TV and Broadband a month ago. Despite this Sky have taken the monthly debit anyway. Does anyone have a number that can be called to query this? Just keep getting directed to the virtual "assistant".

[Daniel0210]

@JohnnyH70 

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date. It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Is it showing as a credit on your Sky account? Did you receive an email from Sky acknowledging the cancellation?

🔹

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones. 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[PandJ2020]

You may still be in the notice period (and billing continues as normal).  But as @Daniel0210 notes, did you get cancellation confirmation (of all services)?