Payment issue restrictions

[Dwayne+dibbley]

I agreed to pay 27th of each month yet today 25th my package has been restricted, I get my PIP sickness benefit on 27th I will pay my bill then and want my access to my sky otherwise I may pay outstanding on 27th then cancel

[Dwayne+dibbley]

I have been trying to get phone number to speak to customer services team but only number I can get are automated I want a human

[Daniel0210]

@Dwayne+dibbley 

Like most large companies Skys phone system starts automated. Is your issue one we can help with? 

edit: having now found your other post I now know why you couldn't get through. Until your services are reinstated you won't be able to get through to Sky. 

[Daniel0210 · Accepted solution]

@Dwayne+dibbley 
Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Depending on your previous payment history you may be able to pay all but £25 which will then be added to the next bill but this doesn’t apply to mobile phone restrictions.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend). Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.

[Dwayne+dibbley]

Please send me contact phone number to call and speak to a human

[Mark39]

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@Dwayne+dibbley wrote:

I agreed to pay 27th of each month yet today 25th my package has been restricted..

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Something doesn't add up here. What's the background to this? New to Sky?