Payment confusion

[XtiaortonX]

Hi all, 

wanted to come to the community before trying the struggles of getting hold of customer service. 
So on my bills and payments section in the app it states that I have paid my £84 bill for this month and that they recieved a payment yesterday. But according to my bank account no such payment has been taken. 

I want to make sure the bill is paid but don't want to do a manual payment and then have them take the direct debit when I can't afford to pay the same bill twice

Any advice would be greatly appreciated 

[Daniel0210]

@XtiaortonX 

Do not make a manual payment. A direct debit isn't processed at a weekend so the payment will go through today. 

I would recommend not making manual payments unless requested to by Sky.

[XtiaortonX]

Okay, what do I do if it doesn't come out today? Am I best to wait a while longer or ring them? 

sorry it's my first time dealing with anything like this

[Daniel0210]

@XtiaortonX 

Do not make a manual payment. If it hasn't come out by Wednesday by all means give Sky a call but this scenario will occur every month that your billing date falls on a weekend or a bank holiday. 

[caesarome]

@XtiaortonX 

If your Sky account t shows as "payment received" then it is because the payment is in the process of being g taken today so your bank account should update either later today or overnight to show it has been taken.