Paramount Plus not activated but being billed for it

[therealri]

A few months ago we tried to get Paramount Plus on Sky. We don't have movie channels so knew this would be £5.99 per month. 

We kept getting the error message "you're almost there! Thanks for your patience and we will be up and running as soon as possible. Please come back shortly. Mysky_4999.  It remains to this day with an "activate" button that does nothing but send me back to the above message. 

We eventually got Paramount Plus from actual Paramount and successfully linked it to our tv, and we pay them monthly. 

Aftre having a receipt from Paramount today, thanking us for the payment, for some reason I looked at what the Sky PP message was, just in case it had changed (spoiler, no it hadn't), but I noticed there was a message about us owing a payment of £11.98 and to contact Sky by phone to pay this. . 

How can we be charged for something we have never recieved from Sky? 

I want to cancel the Paramount plus (that we have never had) from Sky but I cannot speak to a human. 

[DaveDrizen]

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@therealri wrote:

A few months ago we tried to get Paramount Plus on Sky. We don't have movie channels so knew this would be £5.99 per month. 

We kept getting the error message "you're almost there! Thanks for your patience and we will be up and running as soon as possible. Please come back shortly. Mysky_4999.  It remains to this day with an "activate" button that does nothing but send me back to the above message. 

We eventually got Paramount Plus from actual Paramount and successfully linked it to our tv, and we pay them monthly. 

Aftre having a receipt from Paramount today, thanking us for the payment, for some reason I looked at what the Sky PP message was, just in case it had changed (spoiler, no it hadn't), but I noticed there was a message about us owing a payment of £11.98 and to contact Sky by phone to pay this. . 

How can we be charged for something we have never recieved from Sky? 

I want to cancel the Paramount plus (that we have never had) from Sky but I cannot speak to a human. 

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Have tried logging onto the paramount + web site with the login you used to tried to  get paramount though Sky and see if that shows a active account,  if so if you go to the account details it should say payment though Sky.

[therealri]

It's a completely separate, standalone account. It isn't linked to Sky in any way. I just checked to make sure, just in case. 

[DaveDrizen]

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@therealri wrote:

It's a completely separate, standalone account. It isn't linked to Sky in any way. I just checked to make sure, just in case. 

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Yes I gather that but as Sky are asking for payment with the one tried though Sky presumably on you Sky box, if you was to go the paramount web site, apart from the account that you actually have  direct with paramout which I presume you used a completely different login to what used to try and activate though Sky. If  we t on the paramount web site and was to put in the login details that used to try to activate though Sky and see what comes up there as if Sky are trying to charge you the Sky account might be active as well and just your Sky box playing about. But going on the paramount web site and logging with tha Sky login might you might actually find that account is active as well if views from another device other than your Sky box. And if it and if you clicked the account button on the paramount web site if is active the payment info will say "payment though Sky hence the reason that Sky are trying to charge you and it just your Sky box is playing up on that app.