Paid twice

[Elvis10514]

Hello, on the 14th of July I paid my sky bill early. However today the 27th you still have taken the direct debit and my account statesi have both payments on my account. Please could I have a payment refunded

[Daniel0210 · Accepted solution]

@Elvis10514 
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Elvis10514]

Yes please I would like a refund when available. Thank you for letting me know the information you provided.

[Daniel0210]

@Elvis10514 

Please confirm the overpayment is showing as a credit.

[Elvis10514]

I confirm that it is showing as credit

[Daniel0210]

@Elvis10514 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[_Claire]

Thanks for escalating this. We’ve sent @Elvis10514 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.