Paid twice

[pauledwards29uk]

I paid my January Sky Bill on the 1st of January only for Sky to take another payment off me on the 4th. 

I would like a refund please 

[Daniel0210]

@pauledwards29uk 

Firstly Sky don't process payments on Bank Holidays or weekends (the 4th was Sunday) as banks are closed.

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call, use Sky Assistant or perhaps use social media to initially make contact.