Paid outstanding in the app but line still restricted

[Mamacita41]

My broadband & talk line been restricted and had to pay an outstanding amount . Paid in the app manually and been taking out of my account but not processed at sky . So my account is still RESTRICTED!!!! 
Need to talk to customer service but no where to find a number ! Frustrated and need WiFi back !!! ASAP my work is on hold coz no WiFi !!!      

need help and talk to someone !!! 

[PandJ2020]

When did you pay?  If it was today then it may take a day or two for the payment to clear.

Ensure you've setup a recurring payment too.

[Daniel0210]

@Mamacita41 
If your services are already restricted Sky won’t reinstate them until you’ve paid what you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this all calls to Sky will only prompt you to pay.

If your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

As @PandJ2020 has stated once the full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.