Paid bill twice

[Kerri050810]

I accidentally paid my to bill a few days ago instead of my mobile bill so I then paid my mobile bill as well but today you have taken another payment for my sky to resulting in me going overdrawn, i need to request this money back asap

[Kerri050810]

I mean sky TV 

[Daniel0210]

@Kerri050810 
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment for mobile or TV unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.