0

Discussion topic: Page is restricted

Reply
This message was authored by: Clauds2

Page is restricted

Hi, I had to transfer my fathers account as he passed away.  Sky said they'd transfer the account to my email but when I set up the account I can't access anything - says the page is restricted.

 

Anyone had to do similiar and what do I need to do to fix the issue. 

Reply

All Replies

This message was authored by: caesarome

Re: Page is restricted

Posted by a Superuser, not a Sky employee. Find out more

Sorry for your loss.

 

Are you using your login to try to access the account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Clauds2
Level 1 icon
Topic Author
This message was authored by: Clauds2

Re: Page is restricted

Thank you.

 

They told me to set up a new account with the email I provided them and they said they'd transfer the details over or link the account.

This message was authored by: caesarome

Re: Page is restricted

Posted by a Superuser, not a Sky employee. Find out more

When did you speak to them about this and did they give any timescale for this to be completed ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Clauds2
Level 1 icon
Topic Author
This message was authored by: Clauds2

Re: Page is restricted

I assumed it was done straight away as I got emails to the email address I gave them.  I'll give them a ring today.  

Reply