Took out ultimate tv with Netflix for £20 a month for 24 months.....after activation I am now been charged £24 a month. I havevbeen on the phone for over 20hrs since last Friday and I am hitting a wall with lying, repeated i get back to you and never do and trying to sell me more products. I have been to every dept and nobody can help. I find sky customer service bad and that's putting it mildly. I am now thinking of just cancelling as I give up or go straight to the Ombudsman.
The first bill can be higher as it will probably cover more than the usual 4 weeks so what do your future bills show ?
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
Hi @Qe You will have to follow the correct procedures before the ombudsman will engage with you. First step is to raise a formal complaint https://www.sky.com/help/articles/how-to-make-a-complaint then allow Sky 6 weeks or get a deadlock letter from Sky. You should carefully read the full terms, please note that it is the discounts that are fixed for the minimum term, not the list prices.
Hey, thank you for your email about the complaints procedures.
The contract was for £20 for 24 months.
Hi this is SKY, Here is the Breakdown for your package
Sky Stream Sky Ultimate TV with Netflix : standard cost was £38 with discount your monthly bill will be £20 Contract term - 24 Months No upfront payment
Hey, thank you for your email about the complaints procedures.
The contract was for £20 for 24 months.
Hi this is SKY, Here is the Breakdown for your package
Sky Stream Sky Ultimate TV with Netflix : standard cost was £38 with discount your monthly bill will be £20 Contract term - 24 Months No upfront payment
Regards, SKY NoReply
In that case you need to contact Sky and point out that fact and get it changed as per there confirming email/ message
