Over charged

[Siobhan15_]

I was charged 2 times in 1 month

[GD1]

@Siobhan15_  Do you mean you made a manual payment and Sky have also taken a payment by direct debit?

[Daniel0210]

Did you make an unnecessary manual payment @Siobhan15_ 

[Siobhan15_]

I have always paid manually.  Never by direct debit in 5 years

[GD1]

@Siobhan15_  It is the Terms if service that you need to pay by either a frecurring card payment or direct debit, as you've paid in the past using a card Sky now have a card registered on the account and will use that.

[Daniel0210]

@Siobhan15_ 

You've been lucky so far then. 

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from payment methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

[Siobhan15_]

Thanks I will not pay manually any more and at least the next one is paid so there is a positive. Thanks for info, really appreciate your help