Over charged

[Anna119]

When I've looked at my monthly bill I'm only supposed to pay £22 a month but have been charged £41.64, when checking my bundle I've been charged £19.64 for basically what I already have on top of the £22 bill 

[Mark39]

Does your bill cover more than a month? Check the dates you're being charged for in your bill. By all means post a picture if you wish, but don't include your Sky account number.

[Daniel0210]

@Anna119 

Additionally could a discount have expired? 

Unless you’ve changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts are ending. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[caesarome]

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@Anna119 wrote:

when checking my bundle I've been charged £19.64 for basically what I already have on top of the £22 bill 

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@Anna119 

Feel free to post an image on here of this bill and if you do make sure you blank out your name and account number.