Outstanding refund

[Katelou]

I closed my account with Sky and returned all the items in June 2025.

I have a credit on my account. How do I get this refunded to my bank?

[Mark39]

Contact Sky and ask them to refund it. Your direct debit will still need to be in place.

[caesarome]

@Katelou 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Katelou]

I tried contacting them, the help section just sends me round in circles.

no phone number.

really frustrating 

[caesarome]

As stated in my previous post you can contact them via social media about this.

[Katelou]

I have tried social media. Got another 'bot' and have now been 'referred' over to the social media team!

how does this help me get back funds from my account that Sky owes me?!