Outstanding payment on Disney+ Subscription

[Di501]

Ive received an email to say that my payments for Disney+ subscription have failed.  Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment?  Feel like Ive been round the houses several times.

[Brill+Gill]

Hi @Di501, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Me134]

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@Di501 wrote:

Ive received an email to say that my payments for Disney+ subscription have failed.  Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment?  Feel like Ive been round the houses several times.

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Don't know if it'll allow a change now for you, but are your payment details up to date? Marketplace add-ons come off the registered card on the account, not the direct debit details for the main Sky bill.

https://www.sky.com/bill/marketplace/change-payment-method

[Di501]

Hi, yeah everything was up to date do not sure why it failed.

[Geddishouse]

The Sky app keeps telling me I have an outstanding Disney payment but i don't!!! And cannot look at another sky glass product!! Similar issue and wonder if you had any news??

[Di501]

Hi, i still cant pay the outstanding bill for Disney +.  Im going round in circles when I ring up, 'flo' keeps thinking I want to pay money off my monthly bill.

Ive tried all the numbers ive been given and ' flo' keeps answering.

Im finding this frustrating and I just want to speak to a human

Help!

[DebbieB1979]

I was told you need to ask for app support team. Eventually was given a call to take payment but now paying Disney direct as I wouldn't go anywhere near an app payment with sky again