Outstanding payment on Disney+ Subscription

[Di501]

Ive received an email to say that my payments for Disney+ subscription have failed.  Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment?  Feel like Ive been round the houses several times.

[Brill+Gill]

Hi @Di501, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Me134]

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@Di501 wrote:

Ive received an email to say that my payments for Disney+ subscription have failed.  Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment?  Feel like Ive been round the houses several times.

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Don't know if it'll allow a change now for you, but are your payment details up to date? Marketplace add-ons come off the registered card on the account, not the direct debit details for the main Sky bill.

https://www.sky.com/bill/marketplace/change-payment-method

[Di501]

Hi, yeah everything was up to date do not sure why it failed.