Outstanding payment for cancelled Disney + restricting account
I cancelled Disney + but didn't realise that two payments weren't made as had cancelled the card. The subscription has ended but I owe £21.98 and no idea how to pay. This is restricting my account from viewing mobile phones. I think the problem is that Disney + was through sky marketplace. My regular sky bill continues to be paid and has nothing outstanding. How do I pay and unrestrict my account. A message pops up when I go into marketplace subscriptions advising of the outstanding amount
Re: Outstanding payment for cancelled Disney + restricting account
Posted by a Superuser, not a Sky employee. Find out more
Is it not an option to subscribe again to Disney+ to see if you can then pay this bill off as perhaps there has to be an activae subscripition in place before you can do this ?
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Re: Outstanding payment for cancelled Disney + restricting account
Something similar happened to another sky user. They started another Disney + account but still couldn't pay the outstanding amount only the current bill
Re: Outstanding payment for cancelled Disney + restricting account
Posted by a Superuser, not a Sky employee. Find out more
Have you tried calling Sky on 150 from your mobile, say nothing when asked any questions by the bot.
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Re: Outstanding payment for cancelled Disney + restricting account
Did you ever get this fixed as I am in the same situation. I've even called up to try and pay but sky say they can't. And say my account shouldn't be restricted but it is.
