Outstanding bill error

[Viking2091]

Hi all, I've tried a few times to look at mobiles switching, and also broadband upgrades. The website won't load for me and says invalid link. When I look at broadband it says there's an outstanding bill even though there isn't and I have a subscription unpaid, again, I haven't. This is very frustrating and quite poor from a company like sky. Anyone had this issue before and know how to resolve?

[caesarome]

@Viking2091 

What services do you currently have from Sky ?

[Viking2091]

All apart from Sky Cinema and UHD

[caesarome]

@Viking2091 

So you are a Sky Tv customer, do you use Sky Marketplace to pay for subscriptions to the likes of Disney, Paramount etc that could be overdue ?

[Viking2091]

I checked this with sky when I called them last week and they said everything looked fine as I can see this on my payment history