Outstanding amount error

[Lisajj1970]

Trying to add new product to account but saying I have outstanding bill which I don't and account clearly shows zero balance ! How do I override this or speak to someone ? 

[caesarome]

@Lisajj1970 

Do you have any subscriptions via Sky Marketplace that could be outstanding ?

[Lisajj1970]

Not t that I am aware of can you give me idea of what you mean and how I check that please ?

[caesarome]

@Lisajj1970 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[-Heather-]

 Hi @caesarome, thanks for making us aware of this. I'll send @Lisajj1970 an invite now so we can assist further. Thanks, Heather