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This discussion topic is read only This discussion topic has been answered Discussion topic: Order

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Message posted on ‎07 Jan 2022 09:04 AM

Order

I received a SKY product, not ordered, it is a MAC Pro. DPD delivered to my address but with my wifes name on it and an incorrect mobile number. DPD cannot tell me who ordered it and why the incorrect information is on the package. Any ideas as to what I can do. DPD sais they would pick the parcel back up but have not arrived yet

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Message posted on ‎07 Jan 2022 02:45 PM

Re: Order

After speaking with the customer we have raised this to our Mobile Risk team to investigate further. Thank you for escalating. 

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Message posted on ‎07 Jan 2022 09:10 AM

Re: Order

How do you know this originated from Sky?  Sky don't sell MacBook Pros.

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Message posted on ‎07 Jan 2022 09:12 AM

Re: Order

Sorry it is an IPAD Pro

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Message posted on ‎07 Jan 2022 09:14 AM

Re: Order

Ok, fair enough.

 

You'll need to call Sky and describe what's happened.  Looks like there's been some kind of administrative fowl-up that's resulted in an order being mis-addressed.

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Message posted on ‎07 Jan 2022 09:23 AM

Re: Order

@Mark+and+Jane wrote:

I received a SKY product, not ordered, it is a MAC Pro. DPD delivered to my address but with my wifes name on it and an incorrect mobile number. DPD cannot tell me who ordered it and why the incorrect information is on the package. Any ideas as to what I can do. DPD sais they would pick the parcel back up but have not arrived yet

I have escalated this to Sky who should hopefully be in touch via a chat bubble on tbe forum.

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Message posted on ‎07 Jan 2022 09:46 AM

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Mark+and+Jane  You have also raised the same query here https://helpforum.sky.com/t5/forums/replypage/board-id/sky-mobile/message-id/93539

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Message posted on ‎07 Jan 2022 10:47 AM

Re: Order

Thank you. Sorry to be thick but what is the chat bubble

 

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Message posted on ‎07 Jan 2022 10:49 AM

Re: Order

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@Mark+and+Jane   This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎07 Jan 2022 10:52 AM

Re: Order

Just a quick update. Someone did come to pick the product back up but when we asked for ID. as DPD said we should, he walked off! Not sure how I am going to return it to SKY as I want to know how it was orderd in my wifes name and if we will be charged

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Message posted on ‎07 Jan 2022 10:54 AM

Re: Order

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@Mark+and+Jane  You will need to explain that when you are invited to chat.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎07 Jan 2022 10:55 AM

Re: Order

@Mark+and+Jane wrote:

Just a quick update. Someone did come to pick the product back up but when we asked for ID. as DPD said we should, he walked off! Not sure how I am going to return it to SKY as I want to know how it was orderd in my wifes name and if we will be charged

  • Keep an eye out for the Blue Bubble and use the chat facility that it opens to discuss the issue.
Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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Message posted on ‎07 Jan 2022 10:57 AM

Re: Order

Sorry where does the blue bubble show? On here?

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Message posted on ‎07 Jan 2022 11:02 AM

Re: Order

Posted by a Superuser, not a Sky employee. Find out more
@Mark+and+Jane wrote:

Someone did come to pick the product back up but when we asked for ID. as DPD said we should, he walked off!

That would suggest it's dodgy and someone was just using your address as a blind front to order goods using someone elses payment details.

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Message posted on ‎07 Jan 2022 11:18 AM

Re: Order

  • Blue Bubble
  • TechmanagerMal_0-1641554268278.png

    Waiting for moderation.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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Message posted on ‎07 Jan 2022 11:20 AM

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Mark+and+Jane  As per the link I posted earlier, the bubble will show when your invited to chat.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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