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Discussion topic: Online chat

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This message was authored by: Sammie11

Online chat

How do I get in touch with sky online? 

it says it's 24 hours, yet I press the button and nothing happens! 

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This message was authored by: daveNOS

Re: Online chat

Posted by a Superuser, not a Sky employee. Find out more

@Sammie11 wrote:

How do I get in touch with sky online? 

it says it's 24 hours, yet I press the button and nothing happens! 


@Sammie11 Sky support is not available 24 hours a day, the online chat service is only available  Mon-Sun 08:00-20:30 and thats only when its not busy(when it is it will show as unavailable).

 

The community here may be able to asisst if you feel comfortable saying what you want to contact Sky about(certain issue can even be dealt with by the few Sky staff here via escalation from the superusers).

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This message was authored by: Sammie11

Re: Online chat

Oh I see, sorry it came up with 24/7 on mine so I was confused. 

I am wanting to remove sky tv and just have internet. 

my sky box has been saying there is no signal for months. I have reported it but nothing came from it. Because I've got smart tv's and don't watch actual tv anymore I feel like I'm paying more than I should be 

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