Moved house but had a month between homes. Requested a house move. Sky took that to be a termination and kept threatening me with termination charges. Had to keep ringing them to explain the situation. It took many calls and quite a few weeks to get everything sorted.
Moved into an area that had fibre as an option. Was offered it before Christmas and accepted. In January I was informed it would be March before the fibre arrived. Not to worry though Sky could offer an interim, copper line solution. However, Sky systems wouldn't allow two engineering inputs so the only answer was to cancel the fibre and request a copper solution, which wasn't ideal but I accepted it. There then followed a number of calls, the assignment of a customer engagement manager and several Sky system problems that meant the interim solution didn't arrive until February. The interim solution was then put in for an upgrade to full fibre. However the interim solution fell over after less than two weeks. For over a week I have been trying to get someone to fix the interim solution, with many irate phone calls, all of which has ended with a promised solution, none of which has been delivered, with none of the proposed solutions being recognised by the next person I have called. The underlying problem is that I have an engineer booked for the future full fibre solution so no one can book another engineer visit for the copper line fix.
Is anyone else in this same death loop? Sky same unable to offer anything like a decent service and seem proud not to be able to
