Old sky account

[Tatiyana]

I already have sky TV and Internet but I've just realised I've been paying for my old sky contract for the past 4 years 

[caesarome]

What account is this old one, is it at a previous address ?

So you have been paying for two Sky accounts ?

[GD1]

@Tatiyana  You'll need to explain in more detail.  Are you saying your paying for 2 accounts?

[Mark39]

We'll need the background details to be able to guide you on that. 

[Tatiyana]

I moved house 4 years ago in August. I was homeless for 3 months and sky get my contract going as sky go. I moved into a new house and set up sky in my new name and a new contract. I have called sky several times to explain I have my old account which I'm still paying for but it hasn't been used in over 3 years. So I'm still paying for an old sky account. Both sky accounts come out of the same bank account its just a different name. Can I get a refund? Any help will be appreciated. 

[Tatiyana]

Yes I've been paying for 2 accounts but one is in a different name and hasn't been used in nearly 4 years. Both sky accounts I pay for come out of my bank account.

[GD1]

@Tatiyana  Is the old account in your name?   If not Sky won't deal with you as it has to be the named account holder.

[Tatiyana]

I am the named account holder. Its my account.  Its my account.

[GD1]

@Tatiyana  It sounds like when you moved your old account was never cancelled, I'm not sure if the Community Chat Team can help but I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
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I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

 

[Tatiyana]

Thank you so much. I appreciate your help

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Tatiyana.

[Lisa-P1987]

Update - spoken to @Tatiyana and have had a specialist team contact them, they are now managing this for the customer. 🙂

[Tatiyana]

Yes the sky team are now dealing with this for me and trying to resolve the situation. I will update this once my situation has been dealt with.

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