Okay so when i first got the Broadband i paid £20 and that was on the 31st of july and they said the

[Dyannax]

So when the next payment was to be made i was told they would only take £9 for the month of august but they took £29 again but i had already paid £20 so yea 

[PandJ2020]

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@Dyannax wrote:

...they would only take £9 for the month of august

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And £20 for the month in advance (September)?

What does your billing show?