i signed up for Sky essentials and broadband on 2 April moving from NowTV. I was quoted £20 a month for broadband and £15 for Sky Essentials on a 24 month contract. I just got my first bills in and I have been charged £15 for essentials but £23 for the broadband. Is this normal? Or should I contact billing
Probably. Check your itemised bills - it may cover a period longer than one month (as first bills can include an element of in arrears and the month in advance).
Also, check future bills to see if they are at the expected level.
I am just another Sky customer and my views are my own even if you don't like the answers
Posted by a Superuser, not a Sky employee. Find out more
The first bills will be higher as they cover a longer period than the usual 4 weeks so what do your future bills show ?
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Thanks for your reply. I have just been on to billing who advise there was an annual increase on April 1. As I joined on April 3 why was I not quoted the new rate? It doesn't make sense that I wouldn't be told this. I know it's only £3 but it's the principle
Thanks for your reply. I have just been on to billing who advise there was an annual increase on April 1. As I joined on April 3 why was I not quoted the new rate? It doesn't make sense that I wouldn't be told this. I know it's only £3 but it's the principle
Hmmm. Any contracts after 1 April should include that increase...
New customers have 60 day price protection anyway. You may also be able to leave penalty free (broadband only).
I am just another Sky customer and my views are my own even if you don't like the answers
I realise you get annual increases but I should have been quoted the new price or at least "this will rise before your first payment". They are checking my call to see what I was told but say the price will remain. I have to decide whether to let it slide as it's on,y £3 or cancel
Online. I was transferred through from NowTV. My son is a senior project manager with Sky and his Friend and Family deal was more than the deal they offered me on the phone. Go figure. I suppose I will need to bite the bullet as I don't want to change suppliers again and have to set up firesticks, Alexa, smart lights, iPads, phones etc etc.
Ok, then it was a March price, subsequently increased in April... You live and learn!
I would have thought a contract agreed in March which didn't have the April prise rise included would get the 60 day price protection.
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