Not receiving rewards email

[Joejoe24]

Not receiving the email to let us know that we've won a reward.  I can only find out if we have one going on the app looking at tickets but usually by this point it's too close to the date to arrange to take them up on the offer of the reward.  Presuming it's something to do with ticking in a box for data protection, but I can't figure out how to untick the box. Any advice would be appreciated 

[caesarome]

@Joejoe24 

Do you have email turned on here, there is a further setting further down the page that you might need to turn on:

https://www.sky.com/mydetails

[Joejoe24]

Yes thanks all email switched on within my details - it's been happening since 2023 I was receiving them

fine prior to then! 🤷‍♀️ 

[poppetmum]

Did this ever get resolved as I've always had that problem too.  Found out yesterday I had won concert tickets by opening the app and looking at bookings, but only have 7 days to claim from the date of the email, I have received no email!  So I have no idea when the 7 days runs out.

I have never received any reward emails and have checked my settings.

Anyone resolved this or can advise how to fix?

[Joejoe24]

I'm exactly the same and nope never got to the end of it ... I have given up trying to sort it out... I'm still not receiving any emails from sky